Mail Quota Exceeded
Your mailbox on our server can hold up to 1 GB worth of e-mail messages. When your mail on our server exceeds 1 GB our server will start to reject any new messages sent to you. The sender will also receive a rejection notice stating your mailbox is full until you remove enough messages to get below the 1 GB limit.
Where can I see what my email quota is at right now? Below is an illustration from Tuxedo (Webmail) that shows where you can find this information. As you can see in this illustration the quota is only at 6% full.
The following are tips for controlling the size of your mailbox:
1) Download your Email to a mail client like Outlook/Outlook Express or Thunderbird. Once you download messages to a mail client on your PC, it removes the mail from our server and makes certain you have storage for new Email messages. When you download your Email to your PC, you are no longer using Webmail storage. As a side note, using an Email client on your PC takes away the ability to see messages that have been downloaded to your PC using the Webmail client (webmail.btinet.net).
2) If you do leave some messages on the in Webmail so that they remain accessible through the online client, don’t forget to periodically clean out any old messages you no longer need. Also, remember to check your Sent Items folder for messages you no longer need.
3) Save Email attachments (photos, video clips, documents, etc.) to your PC rather than leaving the message and the attachment in your Webmail Inbox.
4) Make sure that your Webmail settings are configured to clean out your Trash folder upon logout. Even though you have deleted messages, they still exist in your Trash folder and they are using a portion of your 1GB storage quota.
Webmail Users – Emptying Trash
Please remember to check your mail on a regular basis and delete unwanted message before your mailbox reaches quota. Keep in mind that after you delete a message you need to empty the trash to permanently remove the message from the server. Do empty your trash just click on trash and the word empty. You also have the option to have your trash can emptied every time you log out of your email account. Go to Settings, Server Setting, and add a check mark at the “clean trash on logout”.
Purchase Additional Space
If you feel you need more than 1 GB of space on the mail server, you can purchase additional space on a monthly basis. Email email@example.com, or call our business office at (701) 557-5151 or (800) 287-2810 to request additional space and costs involved.