Fake Windows Support Calls

Malware Warning – Microsoft Reports On Fake Windows Support Calls
BEWARE! Computer scams do not just happen on computers. During a recent study by Microsoft they describe how scammers are now calling people on the phone and tricking them into installing computer software designed to steal money, identities, and passwords.

How does that work?  The scammers try to trick users into believing that their computer is infected — often by having them look at a Windows log that typically shows scores of harmless or low-level errors — then convince them to download software or let the “technician” remotely access the PC.

The con artists charge for their “help” and often get people to pay for worthless software. In actuality, the software is malware that steals online account information and passwords.

Microsoft recommendations to help prevent becoming a victim:

• Be suspicious of unsolicited calls related to a security problem.
• Use up-to-date versions of operating system and application software.
• Make sure security updates are installed regularly.
• Use strong passwords and change them regularly.
• Make sure your firewall is turned on and that antivirus software is installed and up to date.

• Provide personal information, such as credit card or bank details, to an unsolicited caller.
• Go to a website, type anything into a computer, install software, or follow any other instruction from someone who calls out of the blue.


If you think you may already have been a victim of a phone scam, do the following:

• Change the passwords for your computer, your main email account, and financial accounts.
• Contact your bank and credit card companies to alert them to the potential breach.
• Scan your computer with the Microsoft Safety Scanner (microsoft.com/security/scanner/en-us/default.aspx) to find out if you have malware (virus) installed on your computer.


The ploy isn’t new — security experts have seen it in circulation for at least a year — but Microsoft was the first to quantify the problem.  If you recieve a call or email that you are not sure of — please call our office.  Remember to view our past posts on scams.


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