Unable to Connect or Browse?

Are you currently a BTInet customer with our DSL or Fixed Wireless Internet Service?  Are you unable to connect or browse the internet?  Before picking up the phone to give our help desk a call we may have a solution for you to try — Reboot your equipment.  Yes it may just be that simple.  Rebooting your equipment may resolve your connectivity issue.

If rebooting your equipment does not solve the problem — please feel free to give our help desk a call to find a solution.  BTInet Help Desk is staffed from 8AM to 5PM Central Time, Monday through Friday, excluding holidays.

DSL Users

• Unplug the power cord from the back of your Qwest provided Cisco or ActionTec DSL Gateway for 30 seconds.
• Plug the power cord back in and wait an additional 30 seconds for a connection to reestablish before trying to access your Internet connection again.
• If you are still unable to connect, it may be necessary to reboot your computer, server, and or the router setup on your network.

Fixed Wireless Users

• Unplug the power cord and the “network” cable from the SmartBridge Powershot cable for 30 seconds.
• Plug the power cord and “network” cable back in and wait an additional 30 seconds for a connection to reestablish before trying to access your Internet connection again.
• If you are still unable to connect, it may be necessary to reboot your computer, server, and or the router setup on your network.