BTInet Email on Outlook 2010


Outlook 2010 can be setup with IMAP using ( or POP using (

  •       The incoming IMAP server is using port 143
  •       The incoming POP server is using port 110
  •       The outgoing server SMTP is using port 587

To edit these settings Start Outlook 2010 and select File from the ribbon (upper left), select Info from the side panel, then select Account settings. This will open up a dialogue box similar to the one pictured below.




Select your BTInet account (usually has Default in the Type field) and select change. This will bring you to another dialogue box similar to the one below.


Your name

Enter your name as you wish it to appear in emails you send. Typically your name or the use of the email address
E-mail Address This is the Email address that BTInet has provided you.
Incoming Mail Server Enter if the account type is POP or if the account type is IMAP
Outgoing Mail Server Enter
Username This is your email address again
Password This is the email password
Remember Password

Check this box if you want Outlook to remember your password.



Once you have confirmed these settings we need to configure the option More Settings. Under More Settings, under Outgoing Server, make sure the “My outgoing server requires authentication” is checked and that “use same settings as my incoming mail server is selected”.



Under the Advanced Tab we want to make sure that the Outgoing Server number is 587 and that the option “This server requires an encrypted connection” is either TLS or SSL (In the rare case that one of these encryptions types does not work please try using them with port 465).



From here we can click OK and select Finish.


If you have any questions – please feel free to contact our office.